virtualdj_radio Toolbar
Internet Browser Toolbar and Windows Vista Gadget
Tags:
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Help
Downloading and installing the toolbar
  • Will the virtualdj_radio toolbar work with my browser?
    The virtualdj_radio toolbar is compatible with the following internet browsers:
    • Microsoft Internet Explorer versions 6 and above on Windows Vista, XP, and 2000 operating systems
    • Mozilla Firefox versions 1 and above, including beta versions, on Windows (Vista, XP, and 2000), Mac, and Linux operating systems.
    We will support additional browsers in the future.
  • How do I install the virtualdj_radio toolbar?
    Internet Explorer users
    1. Click the Download Toolbar button.
    2. If you already have a toolbar, you may see a window where you can choose to add the virtualdj_radio toolbar in a click to your list of toolbars; you don't need to download and install it unless you would like to have it as a separate row on your browser.
    3. In the File Download window, you are given the option to Run or Save. We recommend that you click Run to automatically download and install. (If you want to choose where the installation files will be placed, however, choose Save and then manually activate the installation afterwards.)
    4. Clicking Run begins the installation process, which takes a few minutes, depending on your internet speed. In the toolbarInstallation window, configure the additional settings and click Agree (to the Licence Agreement). The toolbar will then appear on your browser.

    Firefox users
    1. Click the Download Toolbar button.
    2. If you already have a toolbar, you may see a window where you can choose to add the virtualdj_radio toolbar in a click to your list of toolbars; you don't need to download and install it unless you would like to have it as a separate row on your browser.
    3. Is the Software Installation window visible?
      If yes: click the Install Now button and then click Restart Firefox. Continue to step 9 below.
      If no: continue to step 4.
    4. Locate the yellow bar at the top of the page and click the Edit Options... button.
    5. Click the Allow button, and then click Close.
    6. Click the Download Toolbar button again.
    7. In the Software Installation window, click the Install Now button.
    8. When the download is complete, click Restart Firefox.
    9. In the Toolbar Setup window, make your selections and then click Finish.

    Chrome users
    1. Click the Download Toolbar button.
    2. A confirmation dialogue will appear at the bottom of your browser, asking you to allow the extension to be installed.. Click “Continue”
    3. You will get a confirm installation dialogue box – click “Install”
    4. Once you start browsing, the toolbar will appear on the browser at the top.
  • I can't see the virtualdj_radio toolbar in my browser after the installation process.
    Both Internet Explorer and Firefox users
    If you can't see the toolbar on your browser:
    1. Make sure the toolbar is selected in your list of browser toolbars. Select View > Toolbars at the top of your browser and then select the toolbar's name.
    2. If you still don't see the toolbar:
  • The virtualdj_radio toolbar appears blank in my browser.
    If the toolbar appears blank on your browser:
    1. Uninstall the virtualdj_radio Toolbar. (See How do I uninstall the virtualdj_radio toolbar? )
    2. Clear your browser's cache (See How do I clear my browser's cache? ) and cookies (See How do I clear my browser's cookies? ), reboot your computer, and then reinstall the toolbar.
    3. Restart your computer.
    4. Reinstall the virtualdj_radio Toolbar.
    If the toolbar still appears blank, click the link below:
    If you don't see the text, then your firewall or other security software settings may be causing the problem.
  • Is the virtualdj_radio toolbar safe?
    Our Toolbar upholds the highest privacy and security standards. Please refer to our Privacy Policy to find out more.
Customising the apps
  • Does the Email Notifier support my email account?
    The Email Notifier supports the following account types and formats:

    Hotmail (and its subdomains)
    name@hotmail.com

    Yahoo (and its subdomains)
    name@yahoo.com

    Gmail
    name@gmail.com

    Comcast
    name@comcast.com

    AOL
    name@aol.com

    POP3 (All except for encrypted SSL POP3 accounts. Usually opened with a program such as Outlook.)
    We will add more email domains in the future, so be sure to check back here.
  • I can't access my email account via the Email Notifier.
    If you are having trouble accessing your email account via the Email Notifier:
    1. Make sure that your email account is supported by the Email Notifier. (See Does the Email Notifier support my email account? )
    2. Log out of all your email accounts before accessing them via the Email Notifier.
    3. Make sure your browser is set to enable cookies. (See How do I enable cookies in my browser? )
    4. If you still cannot access your email account, clear your browser's cache (See How do I clear my browser's cache?) and cookies (See How do I clear my browser's cookies?), reboot your computer, and try again.
    5. If the problem persists, uninstall your toolbar. (See How do I uninstall the virtualdj_radio toolbar?) and then visit the virtualdj_radio Toolbar's download page and reinstall your toolbar .(See How do I install the virtualdj_radio toolbar? )
  • Why does the Email Notifier sometimes show the wrong number of unread emails?
    The number of unread emails displayed by the Email Notifier is updated automatically every few minutes.
    You can change how often the Email Notifier checks for new emails in the Email Notifier Settings window: Click the Email Notifier and then select Settings.

    To check for new emails manually, click the Email Notifier and then select Check for new emails in the menu.
  • Is it safe to insert my private email account details into the Email Notifier?
    Yes. It is perfectly safe to add your account details to the Email Notifier. Your details are encrypted and saved locally on your computer. They are not shared with any third party.
  • None of the Radio Player's stations or podcasts work.
    If none of the stations or podcasts work, then check whether your computer meets all the requirements below:
    If you have met all the requirements above and the Radio Player still doesn’t work, please contact our Support Centre .
  • Some of the Radio Player's stations or podcasts don't work.
    There are two main reasons why this may happen:
    1. There may be a problem with your media player's settings. (Your toolbar's Radio Player broadcasts by means of the media player you're using.) We recommend that you check its settings.
    2. There may be a problem with the radio station/podcast itself. Since these are offered from all over the web and are not generated by us, we cannot control their performance.
    If you continue to have problems with radio stations or podcasts that you would like to hear, please contact our Support Centre .
  • How can I customise my Weather app?
    Just click the Weather app, and you will see these options in the upper-right corner:
    • Change location
    • Change to C°/F°
    • Extended forecast
    Notice that the Weather app initially adjusts automatically, showing you the weather according to the location of your IP address.
  • I can't see accurate information in the Weather app or find the name of my town.
    The Weather app is powered by www.intellicast.com, which has the world’s largest commercial meteorological database and displays accurate weather for hundreds of thousands of locations all over the globe. It is not possible, however, to represent every one of these locations in the Weather app. In the event that you cannot see accurate weather information or find the name of your town, we suggest that you visit the Intellicast site directly for more information.
  • Can I customise an RSS reader?
    The virtualdj_radio toolbarmay contain one or more RSS readers that provide RSS feeds of interest to the community. Although you cannot add content to an RSS reader, you have several options for removing content:
    • To delete a single item, right-click it and then select Delete Message or Delete Item.
    • To delete all the items in a topic, select the topic and then click the rubbish bin icon (Delete All Items) at the bottom of the list of items.
    • You can remove an RSS reader from your toolbar, while reserving the option to restore it at any time:
      1. Open the toolbar's main menu (by clicking on the arrow immediately to the right of the toolbar's logo).
      2. Select Toolbar Options and then click the Predefined Apps tab.
      3. Clear the RSS reader's tick box.
  • Can I remove the Search Box?
    The Search Box is an integral part of the virtualdj_radio toolbar experience and cannot be removed. Have you tried clicking the arrow inside the Search Box? You'll find customised searches there that we hope you'll find useful.
  • What is the Facebook app?
    The Facebook app keeps Facebook directly on your browser with no need for you to navigate to the Facebook website. Use the easy menu for all your usual Facebook activities. You can even get desktop notifications with your new messages and updates!
    • Get instant access to your favourite Facebook pages, no matter where you are on the web.
    • See notifications of new messages, friend requests, or group invitations. A yellow star appears on the Facebook icon when you have a new update. You can then view the update by clicking in the menu.
    • Share the web page you’re on and update your status in a click.
    • Facebook Notifications: You can get a notification to your desktop whenever you have a new message, news feed update, friend request and more.
  • How do I add the Facebook app?
    To add the Facebook app:
    1. Open your toolbar's main menu (by clicking on the arrow immediately to the right of the toolbar's logo).
    2. Select Toolbar Options and then click the Predefined Apps tab.
    3. Select the Facebook tick box and click the OK button. The Facebook app is added to your toolbar. (If you can’t see it, it may be located in the toolbar’s arrow menu.)
  • How do I log in to my Facebook app?
    Simply click on the Facebook icon to open the Login dialogue, where you will be asked to log in by entering your Facebook username and password. This information connects your Facebook app with your Facebook account; it is stored in your own toolbar’s Facebook app and is not used for any purpose other than accessing your account.
    Note: The very first time you log in, you will see an additional dialogue that asks you to allow access to Facebook. This is an added protection layer for your Facebook account. Click the “Allow Access” button, and then you won’t see this dialogue again.
  • Why has a yellow star appeared on my Facebook icon?
    This means that you have received a new update on Facebook, such as a new message, friend request or group invitation. Just click the menu item to view your update.
  • How can I receive desktop notifications that notify me of new updates I have on Facebook?
    To receive Facebook notifications, click on your Facebook icon to open the menu, and then select Settings. Choose all the types of notifications you would like to receive and then click OK.
  • How do I stop receiving desktop notifications with my Facebook updates?
    Click on your Facebook icon to open the menu, and then select Settings. Clear the tick boxes next to the types of notifications you don’t want to receive and then click OK.
  • When I tried to update my Facebook status, why was I asked to provide my password?
    The very first time you click the Status item in your Facebook app menu, you’ll be asked to provide your password and then to allow status updates by clicking the “Allow Status Updates” button. This is an added protection layer for your Facebook account. Once you have provided this information, you won’t see these dialogues again.
  • How do I log out of my Facebook app?
    Click on your Facebook icon to open the menu, and then click Logout. This logs you out of your Facebook app and is separate from your login status on Facebook itself. When you are logged out your Facebook app, you will not receive desktop notifications with your Facebook updates, such as new messages and friend requests.
Adding apps using Toolbar Options
Adding apps using the Add Stuff button
  • Where does the Add Stuff button on my toolbar take me?
    When you add an app, it blinks and is highlighted on your toolbar so that you can easily see the new addition. It is added to the first position in the My Stuff area to the right of the Add Stuff button. After you have added several apps (depending on their size) to the My Stuff area, any new apps will go into a menu represented by an arrow and won't take up any more room.
  • When I add an app, how is it added to my toolbar?
    When you add a component, it blinks and is highlighted on your toolbar so that you can easily see the new addition. It is added to the first position in the My Stuff area to the right of the Add Stuff button. After you have added several components (depending on their size) to the My Stuff area, any new components will go into a menu represented by an arrow and won't take up any more room.
  • How do I remove an app that I have added?
    Once you have added an app, the Add Stuff button "splits" to include an arrow that opens the Manage link. The link opens the Toolbar Options window, where in the My Stuff tab, you can remove, show/hide and change the position of the apps you have added.
  • What if there isn't enough room on my toolbar to add an app?
    There's always room! After you have added several apps to the My Stuff area (depending on their size), any new apps will go into a menu represented by an arrow and won't take up any more room.
  • I added an app, and now I can't see it anymore.
    Sometimes an app that had been offered in the Add Stuff page is removed by its publisher. When that happens, it won't be displayed on your toolbar anymore.
  • I saw an app in the Add Stuff page that offers Alerts. What are they?
    You may already be receiving notifications from time to time from your toolbarpublisher. The notifications are short instant messages of interest to the that appear on your desktop near the system tray.
Uninstalling the toolbar
  • How do I uninstall the virtualdj_radio toolbar?
    Toolbars are easy to uninstall like any other browser add-on or extension. The uninstall process differs slightly depending on which browser you are using.

    Internet Explorer
    1. Click on the Start menu.
    2. Select Control Panel.
    3. Click on Uninstall a program under Programs. (Or click Programs and Features.)
    4. Right-click the relevant toolbar and select Uninstall.

    Firefox
    1. Click on the Firefox button (or Tools menu) at the top of the browser window.
    2. Select Add-ons.
    3. Select Extensions.
    4. Click on the Disable or Remove button for the relevant toolbar.

    Chrome
    1. Click on the Chrome menu (or wrench icon) at the top of the browser window.
    2. Select Settings.
    3. Select the Extensions tab.
    4. Find the relevant toolbar and click on the Remove button .
  • I can’t uninstall the virtualdj_radio toolbar.
    1. Visit the virtualdj_radio Toolbar's download page and reinstall the toolbar.
    2. Restart your computer.
    3. Uninstall the toolbar again.
    If you still experience the problem, please contact our Support Centre.
General issues
  • Why can’t I see my Toolbar Options dialogue?
    You may have hidden your toolbar. To unhide it:
    1. Right-click on a neutral area near the top of your browser. A list of your add-ons will appear.
    2. Choose your toolbar name to make it visible again.

    To open the Toolbar Options dialogue:
    1. Open the toolbar's main menu (by clicking on the arrow immediately to the right of the toolbar's logo).
    2. Select Toolbar Options.

    Firefox users: You can always access the Toolbar Options dialogue, even when the toolbar is
    hidden:
    1. In your browser menu, select Tools > Add-ons.
    2. Find your toolbar on the list and click the Options button.
  • Why did I get a page that says "Whoops! The page could not be found…"?
    If your toolbaris currently active, and you get a page with the message "Whoops! The page could not be found…" and the logo and name of your toolbar publisher, it means the following:

    Your toolbarhas detected that the page you were navigating to was not found and offered you a helpful search page instead of the generic page usually displayed, called a 404 (http://en.wikipedia.org/wiki/404_error) or DNS error page.

    Your search term automatically appears, so you can just click Search to try again. If you prefer, you can type in a different search. To disable this feature:
    1. Open the toolbar's main menu (by clicking on the arrow immediately to the right of the toolbar's logo).
    2. Select Toolbar Options and then click the Additional Settings tab.
    3. Clear the tick box next to: Fix "page not found" errors.
    Please note that this feature may not be available for all toolbars.
  • How do I enable or disable the search page that appears when I open a new tab?
    1. Open the toolbar's main menu (by clicking on the arrow immediately to the right of the toolbar's logo).
    2. Select Toolbar Options and then click the Additional Settings tab.
    3. Select or clear the tick box next to: "Show a search box in new browser tabs."
  • Does the virtualdj_radio toolbar conflict with my browser’s other add-ons?
    The toolbar should not affect the performance of any other browser add-ons. If you encounter a problem relating to this issue, please contact our Support Centre.
  • How do I enable or disable search from my internet browser's address bar?
    1. Open the toolbar's main menu (by clicking on the arrow immediately to the right of the toolbar's logo).
    2. Select Toolbar Options and then click the Additional Settings tab.
    3. Select or clear the tick box next to: Enable search from address bar.
  • How do I remove the virtualdj_radio toolbar's customised web search?
    Internet Explorer users
    1. Open your browser's Search menu (upper-right corner of your browser) by clicking the arrow.
    2. Choose Change Search Defaults…
    3. Select virtualdj_radio customised web search.
    4. Click the Remove button, and then click OK.

    Firefox users
    1. Open your browser's Search Engine menu (upper-right corner of your browser) by clicking the arrow.
    2. Choose Manage Search Engines…
    3. Select virtualdj_radio customised web search.
    4. Click the Remove button, and then click OK.
  • How do I change to a different homepage?
    Internet Explorer users
    1. In your browser menu, select Tools > Internet Options.
    2. Click the General tab.
    3. In the Homepage section at the top of the dialogue, make your selections.

    Firefox users
    1. In your browser menu, select Tools > Options.
    2. Click the Main icon.
    3. In the Startup box, make your selections.
  • How do I clear my browser's cache?
    Internet Explorer 6 users
    1. Close all open browser windows.
    2. In your browser menu, select Tools > Internet Options.
    3. Click the General tab at the top of the dialogue box.
    4. Click Delete Files under Temporary Internet Files.
    5. Select the Delete All Offline Content option.
    6. Click OK.
    Internet Explorer 7 users
    1. Close all open browser windows.
    2. In your browser menu, select Tools > Internet Options.
    3. Click the General tab.
    4. Under Browsing History, click Delete.
    5. Under Temporary Internet Files, click Delete Files.
    6. Click Delete Cookies.
    7. Click OK.
    Firefox users
    In Firefox for PC:
    1. Close all open browser windows.
    2. In your browser menu, select Tools > Clear Private Data...
    3. Select the Cookies and Cache options.
    4. Click Clear Private Data Now.
    In Firefox for Mac:
    1. Close all other open browser windows.
    2. Open the Firefox menu at the top of your browser and select Preferences...
    3. Click the Privacy tab.
    4. Click Clear Now... at the bottom of the dialogue box.
    5. In the new dialogue box, select the Cache and Cookies options.
    6. Click Clear Private Data Now.
  • How do I clear my browser's cookies?
    Internet Explorer users
    1. In your browser menu, select Tools > Internet Options.
    2. Click the General tab.
    3. Under Temporary Internet Files, click Delete Cookies...
    4. Click OK to confirm Delete all cookies in the Temporary Internet Files folder?
    5. Click OK.

    Firefox users
    1. In your browser menu, select Tools > Options.
    2. Click the Privacy icon.
    3. Under Cookies, click Show Cookies.
    4. Click the Remove All Cookies button.
    5. Click Close.
  • How do I enable cookies in my browser?
    Internet Explorer users
    1. In your browser menu, select Tools > Internet Options.
    2. Click the Privacy tab.
    3. Click the Default button. (If it is already pressed, it will appear dimmed.)
    4. Click OK.

    Firefox users
    1. In your browser menu, select Tools > Internet Options.
    2. Click the Privacy tab.
    3. Select the Accept cookies from sites option.
  • How do I enable JavaScript in my browser?
    Internet Explorer users
    1. In your browser menu, select Tools > Internet Options.
    2. Click the Security tab.
    3. Click the Custom level... button
    4. Scroll down to the Scripting section and make sure that under Active scripting, Enable is selected.
    5. Click OK and restart your browser.

    Firefox users
    1. In your browser menu, select Tools > Internet Options.
    2. Click the Web Features button.
    3. Make sure that Enable JavaScript is selected.
    4. Click OK and refresh the current page.